IVR, Voice Talent, On-hold Messaging & Digital Recording

Call Centers

Patriot Communication’s Interactive Voice Response Platform is one of the most diverse networks in the industry. Their enhanced call routing features store locators that can play specialized greetings to showcase a grand opening, local sale, or special event. Customized menus allow callers to quickly make choices to fit their needs, whether that’s finding the nearest location, ordering a catalog, immediately speaking to a customer service rep or hearing choices in another language.

NuComm International is a leading North American supplier of automated voice and customer contact centre services, one of Canada's 50 Best Managed Companies(tm) for five years in a row and a Gold Trophy recipient of The National Quality Institute's Canada Awards for Excellence (CAE).

As Canada's largest privately held provider of outsourced customer care services, NuComm and its automated voice services division, have built their success on ISO 9001:2000 certified methods, statistical quality controls and innovative technology.

The result is an unrivalled reputation for operational excellence, continuous improvement and client responsiveness.

On-Hold Messages

Eletech Enterprises designs and manufactures digital voice loggers, digital sound boards, sound chips and voice chips, message repeaters, music on-hold players and specialized digital sound systems. Eletech’s years of design and manufacturing expertise ensure the highest product standards, paralleled with excellent customer service and technical support. The LineTalker is a digital player that plays message loops to on hold callers via your phone system. An excellent way to advertise your service or product and keep your callers entertained.

Telephony Equipment

DuVoice develops messaging systems software and turn-key systems in our state of the art facility overlooking Lake Washington in Seattle. DuVoice products are based on software that is developed and maintained in-house along with “off the shelf” hardware manufacturers. Nearly 70 percent of their systems are made for the general business office environment with the balance made specifically for the hotel and motel industry. For the past two years, DuVoice has been a Deloitte and Touche Fast Fifty company.

Database Systems Corp. is a privately held corporation founded in 1978. Headquartered in Phoenix, Arizona, Database Systems (DSC) develops and markets computer software products and computer telephony systems for a wide variety of industries and government organizations. Database likewise provides consulting services relating to our products including in-house and on-site training, customer support and maintenance, and customized development.

Telcom & Data is a leading reseller of Duvoice, Keyvoice and Avaya voice mail systems. They have made it easy to buy, implement or service voice mail, whether you are looking to add voice mail, upgrade or repair, Telcom & Data Inc. can help you.
Link: http://www.voice-mail.org/

IT Servers

Avaya provides customers a powerful way to capitalize on the benefits of IT Telephony. Avaya offers a complete communications architecture that provides software, infrastructure, and services to help enterprises stay nimble. The Avaya Communications Architecture enables enterprises to grow revenue and capture market share through software and applications focused on their business imperatives.

Dialogic builds hardware and offers services that converge voice and data technologies and enable the creation of the modular network. They offer a suite of voice, fax, conferencing, and speech technologies, telephone and IP network interfaces, PBX integration products, carrier-class board systems-level products, and more to help satisfy the communications need of the enterprise environments and service provider market segments. Dialogic is an Intel company.

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