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Custom Voice Prompts

Universal Digital can provide your clients with customized messaging for their Interactive Voice Response Systems (IVR), which is a computer-based communication application that allows their customers to get questions answered, place orders, fill out forms, check balances, and otherwise conduct business with the company by navigating menus and options or by responding to voice prompts via a touchtone phone. With the emerging technology of Speech Recognition, IVR can be programmed to identify general, naturally flowing utterances from a variety of callers and can help them navigate to the information they need.

More advanced services include:

Auto Attendant — Your clients’ system can be programmed to answer, transfer, and otherwise attend to their customers’ calls and questions

Enhanced 800 Service — Also known as a “dealer-locator system”, an enhanced toll-free number is typically used for companies with multiple locations who want to direct the caller to a location near them. A voice prompt menu asks them they want to call the store, get directions, speak with a customer service rep, or place an order. Enhanced 800 Service is also being utilized by organizations that want to disseminate a large volume of information to hundreds or thousands of geographically dispersed members.

Banking
Music
Real Estate
Catalogue
Manufacturing
Personnel
Automotive
Health Care
Legal
Travel
Government

On-Hold Messages

The professionalism of your client’s message can mean the difference between a sale and a dropped call.

Consider the following statistics:

80 % of customers are put on hold
60 % of those customers who don’t hear a message will hang up
88 % of customers who call prefer to hear a professionally produced On-Hold message
16% of customers who hear On-Hold messages make additional purchases based on the message
67 % of recently polled businesses believe their On-Hold message increased company sales

Quality messaging not only enhances customers’ and partners’ perception of the business; it can be informative, engaging, and responsible for creating up-sell opportunities!

Audio and Video Modules

Universal Digital can record custom voice recording needed for audio or video content for your Website, CD or PowerPoint presentation, creating the files you need within 24 hours in the format of your choice.

Training: Creating a training CD, DVD, or uploading audio files to the training section of your company’s website allows your employees to train on their time.

Presentations: Universal Digital can create 2-4 minute professional audio introductions for PowerPoint presentations or animate your entire program.

Flash: Integrate audio or video into your flash site to communicate with customers about new products and sales.

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